top of page
FAQs
INTERNATIONAL CUSTOMER
Do you ship internationally?
Yes, we ship our Custom Shop guitars internationally! For Basic Electrics and Gigline, you may order on Amazon (available for US customers only).
Where can I buy RJ Guitars outside the Philippines?
RJ Guitars is available for international purchase through our official website and our Amazon store. Orders placed on Amazon are handled through Fulfilled by Amazon (FBA), ensuring fast, reliable delivery and dedicated customer support for buyers outside the Philippines.
How do you ensure product quality for international orders?
Every RJ Guitar is carefully checked and tested in our factory to ensure it's built well and sounds great. Each instrument is inspected before shipping to meet our high-quality standards.
What is your return policy for international buyers?
We accept returns on pre-configured RJ Custom Shop guitars within 7 days of delivery if they are unused and in original condition. Restocking fees apply. Custom orders are final sale and non-refundable.
Issues like shipping damage or manufacturing defects must be reported within 7 days. We’ll work with you on a fair solution, which may include repair, return, or replacement.
Click here for full return policy details.
How long does international shipping take?
Estimated delivery time: 6–10 months
Each RJ Guitar is handcrafted with the highest level of precision and care, using only the finest materials for superior tone, playability, and durability. Because of this, our estimated delivery time is 6–10 months from the purchase date. This timeframe may vary depending on production schedules and demand.
We appreciate your patience and assure you—your custom-built guitar will be worth the wait!
What if the delivery takes more than 10 months?
In the unlikely event your guitar is not delivered within 10 months, you will be entitled to a full refund. We sincerely appreciate your understanding and are here to assist you every step of the way.
Do I have to pay customs duties or import taxes?
No, you don’t need to worry about additional fees. We handle all customs and import requirements. The amount you pay at checkout is final—no hidden charges or extra costs.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number from our logistics partner so you can monitor your delivery in real-time.
Do I have to pay customs duties or import taxes?
No, you don’t need to worry about additional fees. We handle all customs and import requirements. The amount you pay at checkout is final—no hidden charges or extra costs.
Do you offer international warranty coverage?
Yes. All RJ electric guitars purchased through our official international website include a 1-year limited warranty covering manufacturing defects in parts and workmanship.
This warranty does not cover:
Damage from accidents, misuse, or normal wear and tear
Unauthorized repairs
Loss of use during repair or replacement
International Orders:
We accept warranty claims directly, but buyers are responsible for round-trip shipping costs.
Factory Defects on Arrival:
If your guitar arrives with a defect, contact us within 7 days. We will cover return shipping and offer a 100% refund or free replacement.
For assistance, email: hello@rjplanet.com
How can I contact RJ Guitars for international support?
You can email us at hello@rjplanet.com. Our team aims to respond within 24–48 hours.
PRODUCT
Where is it made?
All RJ Custom Shop guitars are handcrafted in the Philippines
Is the guitar already setup upon arrival?
Yes, all RJ Custom Shop guitars are setup to optimal calibration but if you have any preference with the setup (action,relief, floating tremolo settings, pickup height), you can add it as a note upon checkout.
What is Quartersawn Maple?
Quarter sawing is a special lumber-cutting technique that improves the durability of wood by cutting the blocks perpendicular to the wood rings of the log.
Does it come with any freebies?
RJ Custom Shop Philippine Standard guitars come together with either the RJ Custom Shop Hard Case or RJ Professional Wood Case
What is Philippine Mango Wood?
Philippine Mango wood is a lesser known tone-wood that was first discovered and developed by Deviser Japan through their research of locally sourced wood in the Philippines. It has the density that is comparable to Mahogany but with exotic look and profound grains.
Do you have a Service Center?
Currently, we do not have Service Centers for customers outside the Philippines. In the event of returns, please refer to our Return Policy
Do you offer customization or special orders for clients?
We’re keeping things simple (for now). Only pre-configured models are available — but drop your info here and we’ll keep you in the loop when customizable builds open up.
bottom of page